Required skills

communication skills to enable stakeholder consultation that informs policy development

literacy skills to prepare draft documentation according to organisational requirements

problemsolving skills to identify and analyse previous organisational experience with volunteers to inform policy development

Required knowledge

legislation to enable development of compliant policy and procedures

organisational requirements for the development and approval of policy

organisational vision and mission statements to enable policy development to be consistent with organisational goals

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

researches and analyses all relevant organisational and legislative requirements to develop a volunteer management policy and procedures that detail the recruitment induction management and retention of volunteers

applies organisational procedures to prepare submit amend and approve policy

communicates policy to all relevant organisational personnel

Context of and specific resources for assessment

Assessment must ensure the development of a volunteer management policy and procedures that are of sufficient complexity and breadth to demonstrate competency and consistency of performance

Assessment must also ensure access to

organisational requirements related to the development approval and communication of policy

stakeholders to undertake consultation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of interactions with stakeholders

observation of identifying policy documents and drafting and presenting policy and associated procedures

oral or written questioning on organisational policies and procedures

portfolio of evidence containing policy drafts

thirdparty reports from supervisors detailing work performed by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Information may include:

Sources may include:

Scope may include:

Stakeholders may include:

Previous organisational volunteer experience may include:

Legislative requirements may include:

Procedures may include: